Dell Enterprise Services Wins Award For Mission-Critical Customer Support12 October 2005
The Service & Support Professionals Association (SSPA), the leading organization for IT support professionals, has awarded Dell Enterprise Services its STAR Award for service excellence in the category of mission-critical support.
"Dell Enterprise Services received this award for technical support in mission-critical environments where 'system up-time' is imperative," said Bill Rose, founder and executive director of SSPA. "Dell has clearly demonstrated how important and well regarded its technical support is to the 24/7 operation of customers' systems."
The SSPA STAR Awards recognize technology companies delivering world-class service and support excellence. This industry-wide recognition is unique because a panel of IT professional peers evaluates each application to determine the best service possible.
"Applying Dell's world-class operations expertise and "no excuses" approach to the challenges of IT service delivery is yielding great results," said Jan Uhrich, Dell vice president of enterprise services. "Dell offers customers superior, predictable uptime, quality and value for their critical IT operations."
At the heart of Dell's IT services is Dell's experience with standards-based technology and its direct business model. Using direct customer feedback, Dell focuses on capabilities that meet specific customer needs. Dell uses advanced processes and tools to monitor events, dispatch parts, and technicians, and help increase quality during the delivery of those services.
Enterprise Command Centers (ECCs): Key Enablers of Mission Critical Support
The Enterprise Command Centers around the world are the nerve centers that help customers keep their mission critical processes running and minimize downtime with their server and storage products. The command centers help customers in areas ranging from installations to dispatch and case management to escalations and crisis management. The command center model enables a direct flow of customer information that Dell can act upon to provide customers with an overall great experience.
About the SSPA
The Service & Support Professionals Association (SSPA) is the leading advisory, community and education trade group for the global tech support industry. SSPA's core constituents are the executives and managers responsible for service and support operations, and overall customer relations, at the world's leading IT companies. SSPA provides (1) research and expert analysis of emerging business issues, (2) conferences, professional development, and other curricula promoting industry best practices, (3) rigorous certification and awards programs that identify and celebrate exceptional customer service, and (4) active advocacy in the business and IT press on issues important to service & support providers.
About Dell
Dell Inc. (NASDAQ: DELL) is a trusted and diversified information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's most admired company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide customers with exceptional value. Company revenue for the last four quarters was $52.8 billion. For more information about Dell and its products and services, visit www.dell.com.
Source: http://www1.us.dell.com/content/topics/global.aspx/corp/pressoffice/en/2004/2005_10_12_rr_000?c=us&l
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