HP Notebook Battery Pack Replacement Programme23 April 2006
Important Information Regarding HP Notebook Battery PackReplacement Programme
New Zealand, April 20, 2006 -- HP inAsia Pacific today announced the voluntary replacement of3,768 removable battery packs used in certain models of HPand Compaq notebooks, as part of a voluntary global recallin cooperation with the US Consumer Product SafetyCommission. The estimated impacted battery shipments to AsiaPacific make up 0.23% of the total HP notebook shipment forthe region (including Japan) in 2005, based on IDC s AsiaPacific Quarterly PC Tracker for the fourth quarter of2005(1).
HP and the battery manufacturer identified adefect in batteries assembled between January 1, 2005 andJanuary 10, 2005. HP considers the defect to pose apotential safety hazard to customers. To date, 20 incidentshave been reported worldwide, with 11 resulting in minorproperty damage and one minor injury.
The affectedthird-party battery packs are used with the following HPnotebooks in Asia Pacific:-
- HP Pavilion dv1000Family - Compaq Presario V2000 Family - Compaq M2000Family
All affected battery packs have a barcode labelstarting with L3 and will be replaced by HP free of charge.Customers who may be affected could check if their batterypacks are involved in the replacement program by goingonline at www.hp.com/support/BatteryReplacement (availablein multiple languages) or contact HP s Customer SupportCenter in their respective country.
HP CustomerSupport Centre Free Phone Numbers
New Zealand HPPavilion notebooks 0800 441147 Compaq Presarionotebooks 0800 113694
The notebook computer shouldbe used without the recalled battery pack and plugged intoA/C power as designed until the replacement battery packarrives.
HP fully stands behind the products it makesand has taken a proactive approach to this situation toensure the safety of our customers and the integrity andquality of our products.
About HP
HP is a technologysolutions provider to consumers, businesses and institutionsglobally. The company s offerings span IT infrastructure,global services, business and home computing, and imagingand printing. For the four fiscal quarters ended Jan. 31,2006, HP revenue totaled $87.9 billion. More informationabout HP (NYSE, Nasdaq: HPQ) is available atwww.hp.com.au.
ENDS
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