INTREPID SIGNS AGREEMENT WITH FUJITSU2 August 2005
The agreement between Intrepid and Fujitsu will expand both companies’ service maintenance and support capabilities covering all regions within the United States. Fujitsu will provide Intrepid and its customers maintenance services on Fujitsu scanners within Fujitsu Direct Service Cities. Outside of the Direct Service Cities, Intrepid will support Fujitsu with service delivery. Furthermore, Intrepid’s technicians will be trained by Fujitsu and will be held to the same high standards as all Fujitsu field service engineers for all aspects of service delivery, including response time, repair quality and customer satisfaction.
“Fujitsu is an industry leader whose name is synonymous with quality and excellence,” Steve Ridenhour, President, Intrepid. “Intrepid is pleased to offer our customers the proven service product of ScanCare® in addition to the entire Fujitsu service product portfolio. This relationship will ensure that Intrepid customers will receive the highest quality service and customer satisfaction.”
“The partnership will allow Fujitsu to extend our portfolio of service programs,” said Reza Majidansari, vice president, Customer Care and Engineering, Imaging Products Group, Fujitsu Computer Products of America, Inc. “We’re working closely with Intrepid and have complete confidence that Fujitsu scanner customers will continue to receive exceptional service and support.”
About Intrepid Technical Services, Inc.
Intrepid’s technical experts deliver efficient and effective hardware maintenance to government and commercial enterprises nationwide. Through its ServRightsm customer-focused delivery model, Intrepid ensures high quality tech support that is technically competent, prompt, and cost effective. Intrepid can customize its ServRight model to accommodate manufacturers, OEMs, distributors, ISVs and system integrators, as well as end-users. For more information on Intrepid, call 800-642-6015 or visit www.servright.com.
About Fujitsu
Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited ( TSE:6702 ) reported consolidated revenues of 4.7 trillion yen ( US$44.5 billion ) for the fiscal year ended March 31, 2005. For more information, please see: http://www.fujitsu.com.
About Fujitsu Computer Products of America, Inc.
Fujitsu Computer Products of America, Inc. conducts engineering and marketing activities in San Jose, CA and sales operations throughout the United States. Fujitsu Computer Products of America currently offers products and services including scanners and scanner maintenance, hard disk drives, and Magneto-Optical drives. Fujitsu Computer Products of America is located at 2904 Orchard Parkway, San Jose, CA, 95134. For more information about Fujitsu products and services, call us at 800-626-4686 or 408-432-6333. For more information, please see: http://www.fcpa.fujitsu.com.
Source: I-Newswire
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