Lost Laptop Mars Holiday Season4 January 2006
Lost Laptop Mars Holiday
Season
Jacqui Knight is hopping
mad.
She depends on her computer for the charitable
work she does, and Air New Zealand cannot find it.
“I
had been at a series of meetings in Christchurch, and was
returning home on Friday, 16 December,” she said. “Because
I was so tired, I asked the woman at the check in at
Christchurch airport if my laptop would be safe traveling
as luggage. I had five or six hours to wait for my flight,
and relished being able to relax without it.”
However,
Jacqui’s relaxed state did not last long.
“I was first
off the flight in Auckland, and waited at the start of the
carousel,” she said. “But the laptop never appeared."
“The luggage handlers were very sympathetic, and the man I
spoke to said it would arrive the next morning. But it
didn’t."
“They then started telling me they were looking
at all other airports where Air New Zealand flies. I had to
get home to the Bay of Islands, and expected to hear from
them there – but they have never phoned me.”
“Each time I
phoned them they would say, ‘We’re sorry – we’re still
looking.’ They started telling me it must have been sent
overseas, which is little use to me.”
“I have even phoned
the Police (they say it’s none of their business) and
baggage handlers at Christchurch airport as well.” Jacqui
wants to warn other passengers that there’s something funny
going on.
“If it has been sent to the wrong destination
then surely the baggage handlers there would have found it.
It had a bar code on it, and I gave Air New Zealand a good
description. So it’s very inefficient if they can't locate
it.”
“But if it has been stolen, then wouldn’t you think
Air New Zealand would be concerned about that? I always
thought of them as a first class airline, but now I’m having
my doubts.”
Jacqui was also disappointed that the
staff never gave her the free-calling phone number to
contact them, or told her that there is a website where she
could track the progress of the missing item.
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“In this
case the website hasn’t helped me – but I can’t afford to be
running up the phone bill that I have, trying to get some
action.”
“The attitude of Air New Zealand staff seems to
be that after three weeks they will give me a piece of
paper and then I can claim insurance from my insurers – as
if this is a satisfactory resolution. It’s not!” “I just
hope that right now no-one else is making the
Source: scoop
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