Parature to Provide On-Demand Customer Support Solution for WebEx Connect

Parature, the provider of award-winning, on-demand customer support software, and WebEx (Nasdaq: WEBX), the leading provider of on-demand applications for collaborative business on the web, have entered into an agreement to bring cost-effective, streamlined customer support solutions to WebEx Connect users. Through this alliance, WebEx Connect customers will be able to integrate the Parature Customer Support Solution to create a collaborative workspaces customized for their support process.

This third party application integration is made possible through the WebEx Connect platform, the first on-demand platform built for collaborative business. For more information, go to http://webex.com/go/connectpartners .

The remote control desktop enables a person seeking help from an organization's customer support division to voluntarily allow a support representative to take control of their computer desktop via the Internet, in order to guide them to a solution quickly and accurately. By incorporating remote control desktop and other customer support capabilities, such as incident management, web-based self service, automated product registration, customizable surveys, online discussion forums, and robust reporting, subscribing customers can expect decreased support costs and increased client satisfaction levels with no additional hardware, software or consulting requirements.

"Parature's mission, to enable all businesses to leverage the Internet to provide outstanding customer support, fits very well with the mission of WebEx Connect," stated Duke Chung, President and CEO, Parature. "We're pleased to offer WebEx Connect clients the opportunity to use the Internet to streamline business processes and raise their support levels while reducing support costs, as our over 400 clients are currently doing. The future of software is based on the ability of consumers to easily and cost-effectively blend various applications and customize them for their specific needs, and this partnership is one more step we're taking to bring that future to clients today."

Parature Customer Support Solution is one of the many applications users will be able to access through their WebEx Connect and its grid of applications. Announced in September 2006, WebEx Connect will enable users to integrate data from multiple applications into collaborative workspaces, custom designed for their particular workflows and business processes. Unlike traditional transactional applications, WebEx Connect is designed to improve productivity by enhancing collaboration and interaction between individuals. By leveraging open Web 2.0 protocols and collaborative WebEx applications programming interfaces (APIs), WebEx Connect will make it easy to adapt on-demand, desktop, and enterprise applications to create composite, "mash up" applications.

"Today's big productivity gains are from using the web to collaborate with customers, colleagues and partners, the Parature Customer Support Solution is a great example of the new technologies that are helping companies realize these gains," said David Knight, vice president, WebEx Connect. "By integrating the Parature Customer Support Solution and WebEx Connect, users will be able access the data, people and applications they need to provide efficient, high-quality virtual support from within their collaborative workspace."

For more information on how Parature's Customer Support Solution can enable WebEx Connect clients to significantly improve their customer support capabilities and resulting satisfaction levels, visit http://www.parature.com/landing/customerservice.aspx

About Parature

Parature provides on demand customer support and help desk software, enabling companies to improve their internal and external support while reducing costs. Through its suite of modules, Parature allows companies to provide critical service information on a 24x7 basis via the Internet, resulting in reduction of inbound support load and significantly decreased support costs. With a consistent growth rate of over 100% year over year, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. For more information on Parature, or to sign up for the FREE 30 Day Trial, please visit http://www.parature.com .

About WebEx

With more than 2 million registered users, WebEx is the global leader in on-demand applications for collaborative business on the web. WebEx applications combine both synchronous and asynchronous collaboration capabilities and enhance high-touch business processes, such as sales and training, with efficient web-touch interactions. As an on-demand provider, WebEx is able to facilitate both internal and external collaboration. WebEx delivers its range of applications over the WebEx MediaTone Network, a global network specifically designed for the secure delivery of on-demand applications. WebEx is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit http://www.webex.com for more information.

NOTE: WebEx and MediaTone are trademarks and/or registered trademarks of WebEx Communications, Inc.

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, these forward looking statements include, but are not limited to, statements regarding the features and availability of an unreleased product. Factors which could contribute to risks and uncertainties include the failure to deliver the product as described, on schedule, or at all. A fuller discussion of the risks and uncertainties that could affect WebEx Communications, Inc. are more fully set forth in WebEx Communications, Inc.'s filings with the Securities and Exchange Commission, including WebEx's Form 10-Q filed with the SEC on November 8, 2006. WebEx Communications, Inc. assumes no obligation to update forward-looking information contained in this press release.

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