Paraxip Technologies Unveils New IP Telephony Products19 December 2004
The Paraxip Gateway is a unique software solution based on open, off-the-shelf hardware components, specifically targeted at the Interactive Voice Response (IVR) and call center market. The open architecture of Paraxip’s media gateway software yields many benefits for its customer: the possibility to “SIP-enable” existing Intel® NetStructure™ telephony boards, the increased flexibility and control by SIP applications over the traditional telephony features, the reduced costs and improved application flexibility due to the software approach, and more.
The release 1.1 of the product introduces multiple enhancements including:
* Call Forking – Paraxip’s unique product architecture allows associating multiple SIP call legs with every PSTN lines. This unique gateway feature enables scalable and reliable call recording and call monitoring in the IP Call Center.
* Call control enhancements – Multiple enhancements to Paraxip’s advanced call control feature set are introduced in this release such as: advanced call progress analysis improving the return-on-investment on outbound dialing applications, fully supervised call transfers on hook-flash, added signaling protocol support including E1 PRI, and more.
* Improved manageability – This release introduces numerous manageability enhancements including an extended programmable web service interface and the addition of an embedded web server that enables remote monitoring through a browser-based graphical interface.
The company also released its Paraxip IP Record product, designed to provide a cost effective and flexible call recording solution in the contact center. The product enables Paraxip customers to improve their quality assurance practices and effectively comply with new regulations at a fraction of the cost of traditional offerings. Leveraging the Call Forking feature of the Paraxip Gateway, the Paraxip IP Record product provides a reliable and scalable call recording solution.
“With these most recent product releases, Paraxip re-affirms its leadership position in providing a cost-effective transition model to IP Telephony” said Serge Forest, President and CEO at Paraxip Technologies. “We firmly believe that the way to increase application flexibility and drive down the Total Cost of Ownership of IVR and call center applications is through the progressive introduction of standard connectivity via the SIP protocol. Paraxip’s customers can embrace the benefits of the standards-based approach, whether it is through low-cost SIP-based solutions such as call recording or through reduced operational costs via VoIP telecom providers, while fully leveraging their existing telephony hardware and/or their traditional computer telephony expertise”.
“As demand continues to increase for standards-based VoIP solutions it is essential to have a modular, scalable infrastructure built with flexible components.” said Jim Machi, director of marketing, Modular Communications Building Block Division, Intel. “The combination of Intel® NetStructure™ telephony boards, Intel® NetStructure™ Host Media Processing Software and Paraxip Gateway software is a comprehensive connectivity solution for the hybrid network.”
The Paraxip Gateway 1.1 and the Paraxip IP Record products are generally available now. Please contact e-mail protected from spam bots for further details. Paraxip Technologies is a general member of the Intel® Communications Alliance. Intel and Intel NetStructure are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
About Paraxip Technologies
Paraxip Technologies offers software products enabling a seamless transition from traditional telephony to IP telephony. Paraxip’s products are designed from the ground up to offer Voice-over-IP (VoIP) applications with un-paralleled transparency to the Public Switched Telephone Network (PSTN), enabling seamless operations in hybrid environments, where traditional and IP telephony equipment and applications are mixed.
Working with world-class industry partners, Paraxip brings to market innovative connectivity solutions in a flexible, building block approach. Paraxip’s products are optimized for speech, Interactive Voice Response and Call Center applications.
Source: Emediawire
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