SafeHarbor Wins Customer Inter@ction Solutions Magazine CRM Excellence Award for Fueling Washington State Department of Information Services Web Self-11 July 2006
SafeHarbor Technology Corporation, provider of intelligent customer support environments, today announced that Customer Inter@ction Solutions has recognized SafeHarbor for their work with Washington State Department of Information Services (DIS) through the magazine's Seventh Annual CRM Excellence Awards. SafeHarbor's SmartSupport(tm) Solutions provide DIS with critical information for continuous improvement of the website, allowing DIS to provide the best possible customer service.
Customer Interaction Solutions magazine's CRM Excellence Awards honor, "the companies that offer the best customer relationship management products and services, all to the benefit of their clients." According to the magazine's July award announcement issue, "Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies' products and services than without."
"SafeHarbor is gratified by this excellence award from Customer Inter@ctions Solutions," stated Blake Cahill, vice president of marketing for SafeHarbor Technology Corporation. "DIS' Web self-service accomplishments exemplify our ability to make customer support easy for our clients. We share a commitment to excellence that is reflected in the feedback we receive from DIS customers."
Washington State DIS deploys and manages the state's official Web site which serves as the public portal for thousands of state and local government information and services. Its vastly diverse audience is comprised of state citizens, businesses, government workers and students, as well as visitors and the general public. Providing online customer support 24x7x365 is paramount to the success of the state's initiatives to migrate government services to the Web and drive constituents to online services while ensuring an exceptional user experience.
DIS selected SafeHarbor as its Web self-service provider based on SafeHarbor's extensive customer support expertise and best-of-breed technology. SafeHarbor's capabilities include delivery of full-service online support and assisted support agents that handle escalation channels such as phone, e-mail and chat. Since SafeHarbor's solutions were put in place user interaction, participation and collaboration have continued to grow at an impressive rate, and user feedback is overwhelmingly positive.
"SafeHarbor has made it possible for the state's Web site, Access Washington(tm), to exceed our expectations for the number of constituents using self-service and how happy they are with the support they receive online," said Rhonda Polidori, manager of digital government Web properties for Washington DIS. "It's no surprise to us that SafeHarbor received this CRM Excellence Award. Their solutions have been instrumental in fueling our success and national leadership in digital governance."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation designs and rapidly deploys online support environments that transform and optimize customer support interactions. Built on best-of-breed technology and implemented with a consultative approach, SafeHarbor's SmartSupport Solutions integrate knowledge management with Web self-service and multi-channel support services, enabling companies to increase self-service rates and reduce interaction costs while continuously improving the customer experience.
Since 1998, SafeHarbor has provided customer service and support solutions to businesses of all sizes and industries, including American Airlines, IBM, State of Washington, SunTrust Banks, TiVo, T-Mobile, Vizrea and Washington Mutual. For more information, please visit www.safeharbor.com.
The SafeHarbor Technology Corporation logo is available at http://www.primezone.com/newsroom/prs/?pkgid=1381
About DIS/Access Washington
The Washington State Department of Information Services (DIS) provides technology leadership for the state information technology (IT) enterprise. For more information, visit the DIS Web site at http://dis.wa.gov/. Please visit Access Washington, the official state government Web site, at http://access.wa.gov.
CONTACT: SafeHarbor Technology Corporation
Blake Cahill
(206) 922-5049
blake.cahill@safeharbor.com
Source: primezone
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