ServiceWare Awarded HP OpenView ISV Achiever Award for 200411 January 2005
The HP OpenView Achiever Awards are presented to ISV Platinum Business Partners that have made significant contributions to HP sales revenue by providing solutions that complement and enhance HP software or hardware offerings, and therefore positively influence purchasing decisions.
ServiceWare, an HP OpenView Platinum Business Partner in the Enterprise Management Services for Partners program, offers a knowledge management component that integrates with HP OpenView Service Desk, a help desk management solution for the delivery of IT service and support.
ServiceWare's adaptive knowledge-powered software suite integration with HP OpenView enables customers to recognize cost savings in their corporate service centers by shortening training times, resolving issues faster and diverting calls to Web self-service. In addition, ServiceWare helps customers to comply with IT Service Management (ITSM) standards and the ITIL framework.
"ServiceWare's knowledge-powered solutions perfectly complement the HP Service Desk solution because they give companies the advantage of solving problems faster and more accurately within the HP application," said Kent Heyman, president and CEO of ServiceWare. "Utilizing ServiceWare's advanced technology, corporate knowledge is captured and preserved so it can be used over and over again, even after workers leave the organization, or change departments."
About ServiceWare Technologies, Inc.
ServiceWare Technologies, Inc. is a leading provider of knowledge-powered applications for customer service and IT support. ServiceWare empowers organizations to deliver superior service while reducing costs. ServiceWare's problem resolution software, ServiceWare Enterprise(TM), enables agents and end-users to quickly find accurate and consistent answers to even the most complex problems -- in the call center, help desk or via Web self-service. ServiceWare's patented self-learning and -organizing search technology, the Cognitive Processor(R), adapts based on usage. Its easy-to-use knowledge management tools allow agents to access both structured and unstructured knowledge sources and contribute new solutions in the workflow, ensuring a robust knowledge base solution.
Leading organizations have implemented ServiceWare software, including Cingular Wireless, H&R Block, Countrywide Home Loans, Raytheon Company, Green Mountain Energy, Reuters and QUALCOMM.
Source: dBusinessNews Pittsburgh
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